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Terms of Service

Please read these MandarinAi Terms of Service (the "MandarinAi Terms" or "MandarinAi Terms of Service") carefully as they govern (i) your access to and use of our Sites, (ii) your access to and use of our Applications, or (iii) your access to and use of our services that link to or reference these MandarinAi Terms, and contain important information about your legal rights, remedies and obligations. The Site, Application and other MandarinAi services together are hereinafter collectively referred to as the "MandarinAi Platform". By accessing or using the MandarinAi Platform, you are agreeing to these MandarinAi Terms and concluding a legally binding contract with MandarinAi, whether or not you become a registered user of the MandarinAi Platform. Certain areas of the MandarinAi Platform may have different terms and conditions, standards, guidelines, or policies posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these MandarinAi Terms and the terms and conditions posted for a specific area of the MandarinAi Platform, the terms and conditions that are specific to that area will take precedence with respect to your use of, or access to, that area of the MandarinAi Platform.

You may be referred to in this MandarinAi Terms as "you" or "your", or may be referred to specifically in your applicable role as a Company or an Authorized User (each as defined below). If you are entering into this MandarinAi Terms on behalf of a company or other legal entity (such company or legal entity, the "Company"), this MandarinAi Terms shall be a binding agreement between MandarinAi and the Company that you represent, and you represent that you have the authority to bind such Company, its users, and its affiliates to this MandarinAi Terms. In that case, the terms "you" or "your" shall also refer to such entity, its users, and its affiliates, as applicable. If you do not have such authority, or if you do not agree with this MandarinAi Terms, you may not use the Service. If you are entering into this MandarinAi Terms as an individual and not on behalf of a company or other legal entity, this MandarinAi Terms shall be a binding agreement between MandarinAi and you personally. You acknowledge that this MandarinAi terms is a contract between you and MandarinAi, even though it is electronic and is not physically signed by you and MandarinAi, and it governs your use of the Service.

You represent that you have read and understood our privacy policy ("Privacy Policy"), which is available at https://www.mandarinai.com/privacy. Note that we may disclose information about you to third parties if we have a good faith belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply MandarinAi Terms or other MandarinAi Policies (as defined below); (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding or other legal process served on us; or (iv) protect our rights, reputation, and property or that of our users, affiliates or the public.

Do not access or use the MandarinAi Platform if you are unwilling or unable to be bound by these MandarinAi Terms.

Table of Contents
  1. Definitions
  2. Relationship
  3. Modification
  4. Eligibility
  5. Description of Services
  6. MandarinAi Account
  7. Virtual Currency of MandarinAi Product
  8. Ownership
  9. License Grant
  10. Member Content
  11. Restrictions
  12. Links
  13. Enforcement of MandarinAi Terms of Service
  14. Disclaimers
  15. Limitation of Liability
  16. Indemnification
  17. Suspension, Termination or Cancellation
  18. Entire Agreement
  19. Assignment
  20. Notices
  21. Governing Law and Jurisdiction
  22. Feedback
  23. General
  24. Contacting Customer Service
1. Definitions

"Applications" means the applications for mobile, tablet, and other smart devices and application program interfaces provided by MandarinAi, including but not limited to the mobile applications entitled as "MandarinAi" and "MandarinAi".

"MandarinAi", "we", "us", or "our" means (i) MandarinAi HK Limited, with respect to Members that access and use of the MandarinAi Service; and (ii) MandarinAi, S.L., with respect to Members that access and use of the MandarinAi Service.

"MandarinAi Content" means any content that MandarinAi creates and makes available in connection with the MandarinAi Platform, including proprietary MandarinAi content and any content licensed or authorized for use by or through MandarinAi from a third party, but excluding Member Content.

"MandarinAi Product" means the Application(s) of "MandarinAi", the Site "www.mandarinai.com" and any website operated by MandarinAi HK Limited.

"Member Content" means all content, such as text, photos, audio, video, or other materials and information, that a Member posts, uploads, publishes, submits, transmits, includes in their Member profile.

"Sites" means MandarinAi’s websites, including but not limited to www.mandarinai.com.

"Student" means a Member that purchases Teacher Services.

"Teacher" means a Member that offers and delivers Teacher Services.

"Teacher Services" means all services delivered by Teachers as described in the Teacher Policy, including but not limited to paid lessons, packages and other services rendered where MandarinAi Credits (as defined in Payment Policy) are exchanged.

2. Relationship

The MandarinAi Platform is an online venue for language learning where registered users ("Members") may use our Connection Services and Payment Services to directly interact with one another. You understand and agree that MandarinAi is not a party to any agreements entered into between Students and Teachers or between Members, nor is MandarinAi a language services broker or agent. MandarinAi has no control over the conduct of Students, Teachers, Members or other users of the MandarinAi Platform or over any services provided by Teachers or other Members over the MandarinAi Platform, and disclaims all liability in this regard to the maximum extent permitted by law.

If you choose to teach on the MandarinAi Platform, you understand and agree that your relationship with MandarinAi is limited to being a Member and an independent, third-party contractor, and not an employee, agent, joint venturer or partner of MandarinAi for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of or for the benefit of MandarinAi. MandarinAi does not control, and has no right to control, your listing, your activities associated with your profile or listed services, or any other matters related to any services that you provide. As a Member you agree not to do anything to create a false impression that you are endorsed by, partnering with, or acting on behalf of or for the benefit of MandarinAi, including by using any MandarinAi intellectual property in an unauthorized or in appropriate manner.

3. Modification

MandarinAi reserves the right, at its sole discretion, to modify the MandarinAi Platform and to modify these MandarinAi Terms, at any time and without prior notice. If we modify these MandarinAi Terms, we will either post the modification on the Sites and the Applications or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these MandarinAi Terms. By continuing to access or use the MandarinAi Platform after we have posted a modification on the Sites and the Applications or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified MandarinAi Terms. If the modified MandarinAi Terms are not acceptable to you, your only recourse is to cease using the MandarinAi Platform.

4. Eligibility

The MandarinAi Platform is available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law.

WHILE WE USE GOOD FAITH EFFORTS TO CONFIRM THAT EACH TEACHER ON THE MANDARINAI PLATFORM IS PROFESSIONAL, WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING THE CHARACTER OR OTHER QUALITIES OF TEACHERS AND THE ACCURACY OF THE INFORMATION TEACHERS PROVIDE VIA THE MANDARINAI PLATFORM. WHEN INTERACTING WITH OTHER MEMBERS YOU SHOULD EXERCISE CAUTION AND COMMON SENSE TO PROTECT YOUR PERSONAL SAFETY AND PROPERTY, JUST AS YOU WOULD WHEN INTERACTING WITH OTHER PERSONS WHOM YOU DON’T KNOW. NEITHER MANDARINAI NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY MEMBERS OF THE MANDARINAI PLATFORM. MANDARINAI AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE MANDARINAI PLATFORM.

5. Description of Services
5.1 MandarinAi Services

MandarinAi’s services includes:

  1. Connection Services. MandarinAi provides Members with access to and use of the MandarinAi Platform, which is an online venue where (a) Members can upload, submit, store, send and receive content related to language learning; (b) Members can conduct searches, connect with, choose, and engage each other for the purposes of language learning and instant language practice; (c) Students can conduct searches, connect with, choose, and engage Teachers directly for language instruction and Teacher Services; (d) Teachers can advertise their capabilities, respond to inquiries, connect with and engage Students to provide them with their Teacher Services (collectively, "Connection Services"). For the avoidance of doubt, in providing the Connection Services, MandarinAi only provides the venue for Members, including Students and Teachers, to find and contract with each other, and MandarinAi does not take part in direct interactions between Members.
  2. Payment Services. For Students and Teachers, MandarinAi also provides certain payment processing services, credit purchase and payment tools, dispute resolution procedures and assistance, and other services in accordance with MandarinAi’s Payment Policy (collectively, "Payment Services"). Payment Services do not include Connection Services.
  3. Business Services. If a Member is a Company, such Member may authorize additional individuals and/or their employees (the "Employees") to use of the MandarinAi Platform, including but not limited to the Connection Services and Payment Services. The Company may (i) track Employees’ completed lessons, (ii) add or remove any Employees from access to or the use of MandarinAi Platform, (iii) control, refill or shift their MandarinAi credits balances within such Company’s MandarinAi Account (as defined below). The Company may also review the Employees’ language learning performance report through its MandarinAi Account. For the avoidance of doubt, an Employee shall be considered as a "Student".
5.2 Teacher Services

Teachers may provide certain Teacher Services through the MandarinAi Platform. If you are accepted to be a Teacher, you agree to MandarinAi's Teacher Policy. All Members hereby acknowledge that the Teacher Services are solely provided by Teachers and are not provided by MandarinAi. MandarinAi’s responsibility with respect to Teacher Services is limited to facilitating the availability of the MandarinAi Platform.

6. MandarinAi Account
6.1 Account Registration

In order to use many of the features that are offered through the MandarinAi Platform, you must create an account ("MandarinAi Account") and become a Member.

Your MandarinAi Account is for personal, non-commercial use only, provided that, if you are creating an MandarinAi Account on behalf of a Company, you may authorize their Employees to use of the MandarinAi Platform. To create an MandarinAi Account, you must be eligible to use the MandarinAi Platform for which you are registering, be a resident of a country where use of the MandarinAi Platform is permitted, have a valid email address, have a valid mobile phone number (if applicable) and provide truthful and accurate information. You may not impersonate someone else, provide an email address or mobile phone number other than your own or create multiple MandarinAi Accounts. You may choose to show a pseudonym to other Members, but please remember that others may still be able to identify you if, for example, you include identifying information during your use of the MandarinAi Platform, use the same MandarinAi Account information on other sites or allow other sites to share information about you with us. Please read our Privacy Policy for more information.

You may not have more than one (1) active MandarinAi Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. MandarinAi reserves the right to suspend or terminate your MandarinAi Account and your access to the MandarinAi Platform if you create more than one (1) MandarinAi Account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these MandarinAi Terms.

In addition, to create an MandarinAi Account, MandarinAi may require you to select a username and password. You acknowledge that you shall be responsible for ensuring that any username you select does not infringe any third-party rights and is not otherwise unlawful. MandarinAi may refuse to grant you a username in MandarinAi’s sole discretion for any reason including if the proposed username impersonates or misleadingly implies an association with the persona of another person or entity, is or may be illegal, is or may be protected by trademark or other proprietary rights, is vulgar or otherwise offensive, or may cause confusion, or for any other reason as determined by MandarinAi in MandarinAi’s sole discretion. Your selection and use of a specific username do not convey any ownership or rights in that username and MandarinAi reserves the right to revoke and/or reassign that username in MandarinAi’s sole discretion. You understand and agree that MandarinAi reserves the right to change, remove, alter or delete any username, with or without prior notice to you, at any time and for any reason in MandarinAi’s sole discretion. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND ALL ACCESS TO AND USE OF YOUR MANDARINAI ACCOUNT, INCLUDING ANY AND ALL ACTIVITIES (INCLUDING USE OF THE MANDARINAI PLATFORM, AS APPLICABLE) THAT ARE CONDUCTED THROUGH THE USE OF YOUR USERNAME AND PASSWORD WHETHER OR NOT AUTHORIZED BY YOU. YOUR MANDARINAI ACCOUNT MAY BE SUSPENDED OR TERMINATED IF SOMEONE ELSE USES YOUR MANDARINAI ACCOUNT TO ENGAGE IN ACTIVITY THAT VIOLATES THESE MANDARINAI TERMS.

You agree to notify MandarinAi immediately of any unauthorized use of your MandarinAi Account. We reserve the right to close your MandarinAi Account at any time if you violate these MandarinAi Terms or if we otherwise have a legitimate interest to do so, such as complying with a legal or regulatory obligation.

6.2 Third-Party Account

You can also register to become a Member by logging into your account with certain third-party social networking sites ("SNS") including, but not limited to, Facebook and WeChat (each such account is a "Third-Party Account"), through our Sites or Applications. Unless you add your email address or phone number and set up a password for such account, if a Third-Party Account or associated service becomes unavailable or MandarinAi's access to such Third-Party Account is terminated by you or the third-party service provider, then you are no longer be able to log into any MandarinAi Platform through such Third-Party Account.

6.3 Link your MandarinAi Account with Third-Party Account

As part of the functionality of the MandarinAi Platform, you may link your MandarinAi Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to MandarinAi through the MandarinAi Platform; or (ii) allowing MandarinAi to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of such Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to MandarinAi and/or grant MandarinAi access to your Third-Party Account (including, but not limited to, for use by MandarinAi for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating MandarinAi to pay any fees or making MandarinAi subject to any usage limitations imposed by such third-party service providers. By granting MandarinAi access to any Third-Party Accounts, you understand that MandarinAi will access, make available and store (if applicable) any content that you have provided to and stored in your Third-Party Account ("SNS Content") so that it is available on and through the MandarinAi Platform via your MandarinAi Account and MandarinAi Account profile page. Unless otherwise specified in these MandarinAi Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these MandarinAi Terms.

If you choose to link Third-Party Accounts with your MandarinAi Account, subject to the privacy settings that you have selected at such Third-Party Accounts, some of the information that you provided to us from the linking of your Third-Party Accounts might be available on and through the MandarinAi Platform via your MandarinAi Account and MandarinAi Account profile page. You have the ability to disable the connection between your MandarinAi Account and your Third-Party Accounts at any time by accessing the "Settings" section of the Sites or Applications. If you disable the connection between your MandarinAi Account and your Third Party Accounts, then SNS Content from that Third Party Account will no longer be available on and through the MandarinAi Platform, and you will no longer be able to access your MandarinAi Account through such Third Party Account.

PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. MandarinAi makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and MandarinAi is not responsible for any SNS Content.

Your MandarinAi Account and your MandarinAi Account profile page will be created for your use of the MandarinAi Platform based upon the information you provide to us or that we obtain through a Third-Party Account that you link with your MandarinAi Account as described above.

6.4 Link to a Company

If you are an Employee of a Company, during the registration process, you may identify a Company with whom your profile and MandarinAi Account is associated. Alternately, your individual profile may have been created by an authorized representative of the Company, and your profile and MandarinAi Account will be associated with such Company. If your MandarinAi Credits, Teacher Services and Payment Services are provided or scheduled by a Company, you may lose access to such MandarinAi Credits, Teacher Services and Payment Services upon termination or change in status of your relationship with such Company. If you are an authorized representative of an entity receiving the Services, you hereby warrant and represent to us that (a) you have the proper authority to create, terminate and maintain the company account and to add and remove individual members to and from the account and (b) you have obtained all necessary consent from any applicable individuals for the creation of their accounts and the processing of individual information. You agree to indemnify us for any loss we may suffer as a result of any breach of these warranties and representations.

7. Virtual Currency of MandarinAi Product
7.1 Virtual Currency License

You acknowledge that the MandarinAi Product may include a component of virtual credits or currency called "Lingos" ("Virtual Currency"). The Virtual Currency may only be used within the MandarinAi Product in exchange for the service times of the MandarinAi Product. Regardless of the terminology used, Virtual Currency represents a limited license right governed solely under these MandarinAi Terms, and are not redeemable for any sum of money or monetary value from MandarinAi or any other person or entity at any time. Virtual Currency provided by MandarinAi include only a limited license right to use such Virtual Currency. Other than a limited, personal, revocable, non-transferable, non-sublicensable license to use Virtual Currency on and in the MandarinAi Product, you agree that you have no right, title or ownership in or to any such Virtual Currency. YOU ACKNOWLEDGE AND AGREE THAT VIRTUAL CURRENCY HAS NO CASH VALUE AND THAT NEITHER MANDARINAI NOR ANY OTHER PERSON OR ENTITY HAS ANY OBLIGATION TO EXCHANGE YOUR VIRTUAL CURRENCY FOR ANYTHING OF VALUE, INCLUDING WITHOUT LIMITATION, REAL CURRENCY, AND THAT, IF YOUR MANDARINAI ACCOUNT IS TERMINATED, SUSPENDED OR OTHERWISE MODIFIED OR IF YOUR RIGHT TO ACCESS The LINGBE PRODUCT IS TERMINATED, THE VIRTUAL CURRENCY AND YOUR MANDARINAI ACCOUNT SHALL HAVE NO VALUE.

7.2 Virtual Currency Fees

We reserve the right to charge fees for the right to access or use Virtual Currency, and/or may distribute Virtual Currency without charge, in our sole discretion. You acknowledge and agree that we may revise or take action that impacts the perceived value of, or pricing for, any Virtual Currency at any time except to the extent that we agree otherwise in writing. Virtual Currency will expire after 12 months of non-use of your MandarinAi Account.

7.3 Managing Your Virtual Currency. All purchases of Virtual Currency are final and under no circumstances will be refundable, transferable or exchangeable

By purchasing Virtual Currency, you are confirming that you want the Virtual Currency immediately credited to your MandarinAi Account and that by doing so you lose any cancellation rights under applicable laws.

We have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Currency as we see fit in our sole discretion, and we shall have no liability to you or anyone else for the exercise of such rights. For example, Virtual Currency will be lost, deleted from your MandarinAi Account or forfeited when/if your MandarinAi Account is terminated, suspended or closed for any reason or when we discontinue any or all of the MandarinAi Product, including without limitation any services provided or offered through third party platforms.

We reserve the right, in our sole discretion, to make all calculations regarding the balance of Virtual Currency in your MandarinAi Account. We further reserve the right, in our sole discretion, to determine the amount of Virtual Currency that is credited and debited from your MandarinAi Account in connection with your use of the MandarinAi Product. While we strive to make all such calculations on a consistent and reasonable basis, you hereby acknowledge and agree that our determination of the amount of Virtual Currency in your MandarinAi Account is final, unless you can provide documentation to us that such calculation was or is intentionally incorrect.

7.4 Transfers of Virtual Currency; Unauthorized Transactions

Any unauthorized transferring, trading, selling or exchanging of any Virtual Currency or MandarinAi Accounts ("Unauthorized Transactions") with anyone, including with other users of the MandarinAi Product, is not sanctioned by us and is strictly forbidden. All Members who participate in such activities do so at their own risk and hereby agree to indemnify MandarinAi against any and all consequences resulting from such actions. You acknowledge that MandarinAi may stop, suspend, terminate, discontinue or reverse any Unauthorized Transactions when MandarinAi suspects or has evidence of fraud, violations of these MandarinAi Terms, violations of any other applicable law or regulation or any intentional act designed to interfere at all with the normal operation of the Services. You further agree that MandarinAi may, in MandarinAi’s sole discretion, reverse any transaction if such reversal is in MandarinAi’s best interest, or may debit your balance of Virtual Currency, including without limitation, taking actions, which may cause your balance to be zero and/or a negative amount. MandarinAi may, in MandarinAi’s sole discretion, terminate, suspend or modify your MandarinAi Account if you engage or assist in any Unauthorized Transactions. Verification of certain information applicable to a transaction involving Virtual Currency may be required prior to our acceptance thereof. In addition, as a condition to receiving certain Virtual Currency or other awards for participating in promotions, giveaways, contests or sweepstakes, you may be required to provide additional information about yourself in our marketing materials. You acknowledge and agree that MandarinAi shall have no liability for the use or loss of such information and/or Virtual Currency due to any unauthorized third party activity, such as hacking, phishing, password mining, social engineering and/or any other unauthorized third party or other user’s activity. MandarinAi may replace such lost Virtual Currency under certain circumstances, at MandarinAi’s sole discretion on a case-by-case basis, without incurring any obligation or liability. You may be required to provide the MandarinAi or our designated representative with your credit card number or other billing information, and related information, in order to purchase Virtual Currency. MandarinAi may also provide you with the option of participating in third party offers to receive Virtual Currency.

7.5 Purchasing Virtual Currency

You may pay for Virtual Currency by using the MandarinAi Product or any alternate billing and payment provider (such as iTunes and Google Checkout) identified on the MandarinAi Product. We will not supply any products or services to you until the alternative billing and payment provider has authorized the use of your credit card or other applicable method for payment. If you use the services of an alternate billing and payment provider, you will be bound by that third party provider’s terms and conditions, which are available from such provider. You may be required to create an account with such alternate provider, and to provide such provider with your bank account or credit or debit card details.

8. Ownership

All content made available through MandarinAi Platform is either owned by MandarinAi or MandarinAi’s licensors, or is licensed to MandarinAi and MandarinAi’s licensors pursuant to Section 10 (Member Content). As between you and MandarinAi, you own your Member Content. We own the MandarinAi Content, including but not limited to visual interfaces, interactive features, graphics, design, our compilation of Member Content, computer code, products, software, aggregate Member review ratings, and all other elements and components of the MandarinAi Platform excluding Member Content. As between you and MandarinAi, we also own the copyrights, trademarks, service marks, trade name, and other intellectual property rights throughout the world associated with the MandarinAi Content and the MandarinAi Platform, which are protected by copyright, trade dress, patent, trademark laws, and all other applicable intellectual and proprietary rights and laws. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the MandarinAi Platform and the MandarinAi Content are retained by MandarinAi.

9. License Grant

Subject to and conditioned on compliance with these MandarinAi Terms, MandarinAi hereby grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, terminatable license to access and use the MandarinAi Platform. Except as expressly set forth in these MandarinAi Terms, you may not modify (including without limitation making derivative works), copy, adapt, reverse engineer, de-compile or otherwise reduce to human perceivable format, distribute, frame, reproduce, republish, download, scrape, display, post, transmit, transfer, license or sublicense, publicly display or sell in any form or by any means, in whole or in part, the MandarinAi Content, other Members’ Member Content and the MandarinAi Platform without MandarinAi’s or our licensors’ express prior written permission.

The licenses granted to you are conditioned upon your proper conduct and compliance with these MandarinAi Terms at all times, as judged by MandarinAi in MandarinAi’s sole discretion. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the MandarinAi Platform.

10. Member Content

We may, in our sole discretion, permit you to post, upload, publish, submit, store or transmit your Member Content. By making available any Member Content on or through the MandarinAi Platform, you hereby grant to MandarinAi a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of, or to promote or market the MandarinAi Platform. MandarinAi does not claim any ownership rights in any Member Content.

You acknowledge and agree that you are solely responsible for all Member Content that you make available through the MandarinAi Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the MandarinAi Platform or through MandarinAi promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to MandarinAi the rights in such Member Content, as contemplated under these MandarinAi Terms; and (ii) neither your Member Content nor your posting, uploading, publication, submission or transmittal of your Member Content or MandarinAi’s use of your Member Content (or any portion thereof) on, through or by means of the MandarinAi Platform or MandarinAi promotional campaigns will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

If you are a Teacher, you may share your Member Content with your Students.

MandarinAi respects copyright law and expects its Members to do the same. If you believe that any content on the MandarinAi Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.

11. Restrictions

We are under no obligation to enforce the MandarinAi Terms on your behalf against another Member. While we encourage you to let us know if you believe another Member has violated the MandarinAi Terms, we reserve the right to investigate and take appropriate action at our sole discretion.

11.1 Improper Use

You agree not to, and will not assist, encourage, or enable others to use the MandarinAi Platform to:

  1. Violate any third party's rights, including any breach of confidentiality, or any infringement of copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity or any other intellectual property or proprietary right;
  2. Upload any content that is indecent, libelous, defamatory, obscene, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable;
  3. Solicit personal information from minors, or submit or transmit pornography;
  4. Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
  5. Promote a business or other commercial venture or event, or otherwise use the MandarinAi Platform for commercial purposes, except as expressly permitted by MandarinAi or contemplated by these MandarinAi Terms;
  6. Send bulk emails, surveys, or other mass messaging, whether commercial in nature or not; engage in keyword spamming, or otherwise attempt to manipulate the MandarinAi Platform’s search results or the search results of any third-party website; or
  7. Violate any applicable law.
11.2 Additional Restrictions

You also agree not to, and will not assist, encourage, or enable others to:

  1. Violate these MandarinAi Terms;
  2. Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade or in any way exploit the MandarinAi Platform, any MandarinAi Content or other Members’ Member Content, except as expressly authorized by us;
  3. Use any robot, spider, site search/retrieval application or other automated device, process or means to access, retrieve, scrape or index any portion of the MandarinAi Platform, any MandarinAi Content or other Members’ Member Content;
  4. Reverse engineer any portion of the MandarinAi Platform;
  5. Remove or modify any copyright, trademark or other proprietary rights notice that appears on any portion of the MandarinAi Platform or on any materials printed or copied from the MandarinAi Platform;
  6. Record, process or mine information about other Members;
  7. Access the MandarinAi Platform by means other than through the public interfaces we provide to you;
  8. Reformat or frame any portion of the MandarinAi Platform;
  9. Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our technology infrastructure or otherwise make excessive traffic demands of the MandarinAi Platform, as determined by MandarinAi in MandarinAi’s sole discretion;
  10. Attempt to gain unauthorized access to the MandarinAi Platform, MandarinAi Accounts, computer systems or networks connected to the MandarinAi Platform through hacking, password mining or any other means;
  11. Use the MandarinAi Platform, any MandarinAi Content or other Members’ Member Content to transmit any computer viruses, worms, defects, Trojan horses or any other computer code, files or programs designated to interrupt, destroy or limit the functionality of the MandarinAi Platform;
  12. Use any device, software or routine that interferes with the proper working of the MandarinAi Platform or otherwise attempt to interfere with the proper working of the MandarinAi Platform;
  13. Use the MandarinAi Platform to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the MandarinAi Platform, any MandarinAi Content or other Members’ Member Content;
  14. Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the MandarinAi Platform, features that prevent or restrict the use or copying of any MandarinAi Content, or other Members’ Member Content or features that enforce limitations on the use of the MandarinAi Platform;
  15. Authorize any third party to use MandarinAi Platforms, including but not limited to Teacher Services, through your MandarinAi Account, or schedule any Teacher Services on behalf of any individuals other than yourself, except that the Company authorizes its Employee to use MandarinAi Platforms, and schedule the Teacher Services on behalf of its Employees;
  16. Schedule and/or provide for any Teacher Service outside of the MandarinAi Platform;
  17. Make, accept, or receive any payment in connection with the Teacher Service outside of the MandarinAi Platform; or
  18. Solicit and/or recruit MandarinAi Members to work or study on other software or language learning platforms.

The restrictions above only apply to the extent permissible under applicable law. Nevertheless, you agree not to act contrary to these restrictions (even if permissible under applicable law). Moreover, MandarinAi reserves the right to determine what conduct MandarinAi considers to be in violation of these MandarinAi Terms or otherwise outside the intent or spirit of the MandarinAi Platform. MandarinAi reserves the right to take action as a result of any such violation, which may include terminating your MandarinAi Account and prohibiting you from using the MandarinAi Platform in whole or in part.

12. Links

The MandarinAi Platform may contain links to third-party websites or resources. You acknowledge and agree that MandarinAi is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by MandarinAi of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products or services on or available from such websites or resources.

13. Enforcement of MandarinAi Terms of Service

We may suspend or cancel your MandarinAi Account if we believe that you have violated or acted in a manner that is inconsistently with the letter or the spirit of these MandarinAi Terms, or violated our rights or those of a third-party in connection with your use of the MandarinAi Platform. Without limiting MandarinAi's other remedies, we will suspend, cancel or terminate your MandarinAi Account, suspend your ability to use certain portions of the MandarinAi Platform, freeze or confiscate your MandarinAi Credits (as defined in the Payment Policy) and/or ban you altogether from the MandarinAi Platform, without notice or liability of any kind, if: (a) you breach any terms and conditions of these MandarinAi Terms or any other written policies and procedures posted on the MandarinAi Platform, including but not limited to MandarinAi Policies; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause legal liability for you, our Members or for MandarinAi.

Once suspended or terminated, you may not continue to use the MandarinAi Platform under a different MandarinAi Account or re-register under a new MandarinAi Account. This includes usage of any associated Payment Services. In addition, violations of these MandarinAi Terms may be prosecuted to the fullest extent of the law and may result in additional penalties and sanctions. If you engage in actions or activities which circumvent the MandarinAi Platform or otherwise reduce service fees owed or paid to MandarinAi under these MandarinAi Terms, you will be liable to MandarinAi for the full amount of the service fees due, and may be subject to additional sanctions including, but not limited to, suspension or termination of your MandarinAi Account. MandarinAi reserves the right to terminate any Member or project for any reason, at its sole discretion and to refuse to provide registration and membership to you in the future. If your membership is canceled, you may no longer have access to data, messages, files and other material you store at the MandarinAi Platform.

14. Disclaimers

THE MANDARINAI PLATFORM PROVIDED BY MANDARINAI AND THE SERVICES PROVIDED BY MANDARINAI, ANY OF OUR LICENSORS OR TEACHERS ARE PROVIDED ON AN "AS IS," AND AS AVAILABLE BASIS, WITHOUT WARRANTY, AND "WITH ALL FAULTS", WITH THE EXPRESS UNDERSTANDING THAT MANDARINAI MIGHT NOT MONITOR, CONTROL OR VET MEMBER CONTENT OR ANY CONTENT FROM THIRD PARTY. MANDARINAI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES, AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OR TRADE. YOUR USE OF THE MANDARINAI PLATFORM IS AT YOUR OWN DISCRETION AND RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES, OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE QUALITY, IDENTITY OR RELIABILITY OF ANY THIRD PARTY, OR AS TO THE ACCURACY OF THE POSTINGS MADE ON THE MANDARINAI PLATFORM BY ANY THIRD PARTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IN ADDITION, NOTWITHSTANDING ANY FEATURE A STUDENT MAY USE TO SELECT A TEACHER, EACH STUDENT IS RESPONSIBLE FOR SELECTING THEIR TEACHER AND NEGOTIATING A CONTRACT AND MANDARINAI DOES NOT PROVIDE ANY WARRANTY WITH RESPECT TO ANY GOODS OR SERVICES PURCHASED BY A STUDENT ON THE MANDARINAI PLATFORM AND DOES NOT RECOMMEND ANY PARTICULAR TEACHER. MANDARINAI DOES NOT PROVIDE ANY WARRANTIES OR GUARANTEES REGARDING ANY TEACHER’S PROFESSIONAL ACCREDITATION, REGISTRATION OR LICENSE.

15. Limitation of Liability

IN NO EVENT SHALL MANDARINAI, OUR LICENSORS OR THE TEACHERS BE LIABLE TO YOU OR ANY OTHER MEMBER FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES PURSUANT TO THESE MANDARINAI TERMS, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU

NOTWITHSTANDING ANY OTHER PROVISION OF THESE MANDARINAI TERMS, IN NO EVENT WILL OUR LIABILITY TO YOU FOR ANY ACTION OR CLAIM RELATED TO THE MANDARINAI PLATFORM PROVIDED UNDER THESE MANDARINAI TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE OR ANY OTHER THEORY OF LIABILITY, EXCEED IN THE GREATER OF: (A) $100 OR (B) THE AGGREGATE AMOUNT OF SERVICE CHARGES ACTUALLY COLLECTED BY US FROM YOU FOR THE SERVICES TO WHICH THE LIABILITY RELATES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DETERMINATION OF SUCH LIABILITY.

16. Indemnification

You agree to indemnify, defend and hold MandarinAi harmless, including against all costs, liabilities and legal fees, from any claim or demand made by any third party arising out of or relating to (i) your access to or use of the MandarinAi Platform, (ii) your decision to submit postings and accept offers from other Member, (iii) any breach of contract or other claims made by Members with which you conducted business through the MandarinAi Platform, (iv) your violation of these MandarinAi Terms, (v) any products or services purchased or obtained by you in connection with the MandarinAi Platform, (vi) any liability arising from the tax treatment of payments to Teachers, (vii) any negligent or intentional wrongdoing committed by you on or through the MandarinAi Platform, (viii) any infringement by you, or any third party using your MandarinAi Account, of any intellectual property or other right of any person or entity, (ix) your failure to pay or dispute of any fees owed to any Teacher or any other amounts owed to other Members; and/or (x) your failure to satisfy your obligations as a Teacher or to a Teacher. MandarinAi reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify MandarinAi and you agree to cooperate with MandarinAi’s defense of these claims. You agree not to settle any such matter without the prior written consent of MandarinAi. MandarinAi will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of such claim, action or proceeding.

17. Suspension, Termination or Cancellation
17.1 Termination By You

You may terminate these MandarinAi Terms at any time by closing your MandarinAi Account, discontinuing your use of the MandarinAi Platform and deleting the Applications from your device. You have the right to cancel your MandarinAi Account at any time.

17.2 Termination by MandarinAi

We may suspend, cancel or terminate your MandarinAi Account, suspend your ability to use certain portions of the MandarinAi Platform, freeze or confiscate your MandarinAi Credits (as defined in the Payment Policy) and/or ban you altogether from the MandarinAi Platform for any reason or for no reason, and without notice or liability of any kind. Reasons for such suspension, cancelation or termination may include, but are not limited to, if we believe in good faith that (a) you, a related person, or your Employee (to the extent you are a Company) has engaged in any of the restricted conduct described in Section 11 (Restrictions) or otherwise violated or may have violated these MandarinAi Terms and/or any MandarinAi Policies, or (b) your MandarinAi Account and use of the MandarinAi Platform have been inactive for more than twelve (12) months. To the extent that you violate these MandarinAi Terms and we revoke the licenses granted to you, you will lose all benefits and privileges associated with the MandarinAi Platform. We are under no obligation to compensate you for any such losses.

We reserve the right to stop making available any one or more of the MandarinAi Platform, at any time, whether on a temporary or permanent basis and without any liability, compensation, refunds or other compensatory benefits to you. Your license to the MandarinAi Platform automatically ends when we terminate access to such MandarinAi Platform. Any such action could prevent you from accessing your MandarinAi Account, the MandarinAi Platform, any MandarinAi Content, or any other related information.

17.3 Survival

In the event of any termination of these MandarinAi Terms, whether by you or MandarinAi, the following Sections will continue in full force and effect: Section 8 (Ownership), Section 10 (Member Content), including but not limited to MandarinAi’s right to use your Member Content, Section 11 (Restrictions), Section 12 (Links), Section 13 (Enforcement of MandarinAi Terms of Service), Section 14 (Disclaimers), Section 15 (Limitation of Liability), Section 16 (Indemnification), Section 17 (Suspension, Termination or Cancellation), Section 18 (Entire Agreement), Section 19 (Assignment), Section 20 (Notices), Section 21 (Governing Law and Jurisdiction), Section 21 (Dispute Resolution), Section 23 (Feedback) and Section 24 (General).

18. Entire Agreement

Except as they may be supplemented by additional MandarinAi policies, guidelines, standards, or terms for a specific product, feature, service or offering, these MandarinAi Terms together with the MandarinAi Policies constitute the entire and exclusive understanding and agreement between MandarinAi and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between MandarinAi and you in relation to your access to and use of the MandarinAi Platform.

19. Assignment

You may not assign or transfer these MandarinAi Terms, or any rights or obligations hereunder, by operation of law or otherwise, without MandarinAi's prior written consent. Any attempt by you to assign or transfer these MandarinAi Terms without such consent will be null and of no effect. MandarinAi may assign or transfer these MandarinAi Terms, and any rights or obligations hereunder, at its sole discretion, without restriction. Subject to the foregoing, these MandarinAi Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

20. Notices

Unless you otherwise indicate in writing to customer service in accordance with Section 25 (Contacting Customer Service), MandarinAi will communicate with you by email or by posting communications on the MandarinAi Platform. You consent to receive communications from us electronically and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when MandarinAi sends the communication to the email address you have provided to MandarinAi on the MandarinAi Platform, or when MandarinAi posts such communication on the MandarinAi Platform. You must keep your email address updated on the MandarinAi Platform, and you must regularly check the MandarinAi Platform for postings. If you fail to respond to an email message from MandarinAi regarding violation, dispute or complaint within two business days, MandarinAi will have the right to terminate or suspend your MandarinAi Account.

All notices to MandarinAi intended to have a legal effect concerning these MandarinAi Terms must be in writing and delivered either in person or by a means evidenced by a delivery receipt, to the following address:

  1. For Members that access and use of the MandarinAi Product:

    MandarinAi HK Limited.

    Suite 2004, 20/F., Tower 5, China Hong Kong City

    33 Canton Road, Tsim Sha Tsui

    Kowloon, Hong Kong

  2. For Members that access and use of the MandarinAi Product:

    MandarinAi, S.L.

    Cronos 10, 28037

    Madrid, Spain

Such notices to MandarinAi are deemed effective upon receipt.

21. Governing Law
21.1 For Residents Outside of the United States

Except as otherwise specified in Section 21.2 below, any claims arising out of the MandarinAi Platform or these MandarinAi Terms will be subject to the laws of Hong Kong, without reference to conflict of laws principles.

21.2 For Residents in the United States

Any claims arising out of the MandarinAi Platform or these MandarinAi Terms that are brought in the United States will be subject to the laws of the State of California without reference to conflict of laws principles.

22. Dispute Resolution; Binding Arbitration and Class Action Waiver

READ THIS SECTION 22 CAREFULLY. THIS SECTION 22 MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

22. Feedback

By sending us any ideas, suggestions, documents or proposals ("Feedback"), you agree that (i) your Feedback does not contain confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (iii) we may have something similar to the Feedback already under consideration or in development, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute and sublicense the Feedback and you irrevocably waive, and cause to be waived, against MandarinAi and other Members any claims and assertions of any moral rights that you may have with respect to such Feedback.

23. General

The failure of MandarinAi to enforce any right or provision of these MandarinAi Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of MandarinAi. Except as expressly set forth in these MandarinAi Terms, the exercise by either party of any of its remedies under these MandarinAi Terms will be without prejudice to its other remedies under these MandarinAi Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these MandarinAi Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these MandarinAi Terms will remain in full force and effect.

24. Contacting Customer Service

If you wish to report a violation of these Terms, have any questions or need assistance, please contact MandarinAi customer service as follows:

  1. For Members that access and use of the MandarinAi Product:

    Online Support: https://support.mandarinai.com

    Email: support@mandarinai.com

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